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Help Desk

Help Desk

The Help Desk was created to serve all customers (teachers, students, administrators, and staff) and to resolve their technology issues as quickly as possible.  T&IS relies heavily on our Tech Specialist at each school site to be the FIRST LINE of defense with customer and staff technical problems at their respective site. Please click here to see who is the Tech Specialists at your local school. With almost 50,000+ computing devices, 4,000+ employees, and 34,000+ students this is a monumental task.  We express our sincere thanks to those in the trenches (Tech Specialist) who really make all the technology work day to day.  

Issues related to Focus/Parent Portal should be handled by the Registrar or Enrollment personal at each school. Give them a call and they should be able to handle your situation. You can also email your school at the addresses found here. If all else fails, you can email the Help Desk at helpdesk@leonschools.net

What cannot be handled by our Tech Specialists, Registrars and Enrollment personal at our schools and administrative sites is referred to the T&IS Help Desk where we have a small staff of very dedicated employees who dedicate themselves trying to get resolution to the elevated Help Desk requests as quickly as possible.

 

***Teachers and Subs who are not able to log on to their email or to Skyward, please contact the Tech Specialist at your school. If the Tech Specialist can not be found or is busy, please leave a message with the front office so that you can get a return call.  If, after several attempts, you are unsuccessful, then call the Help Desk. 

Provided below is F.A.Q. of some of the most asked questions. Check that out before contacting the Help Desk.

If you get stuck and can't find an answer yourself, reach out to us by emailing one of the following or create a ticket directly in MojoHelpdesk through ClassLink.

Help Request Area(s):

Please always include the following to make responses quicker

  • Name (or students name and ID#)
  • School you work at or Student attends
  • Applications and a description of the problem you are having
  • Good contact information (Cell phone, home, email)

We will answer you as soon as we can.

Cartoon figures wearing headsets work on laptops at a desk.

Contact the Help Desk at 
850-487-7524.
Monday - Friday 7 a.m. to 4:30 p.m.
We may be busy so be patient.

When calling the Help Desk, please be prepared to give the following information.

  • If this is related to Focus or the Parent Portal, please contact your school
  • Staff name
  • School or area you work at
  • Applications and a description of the problem you are having
  • Good contact information (Cell phone, home, email)
  • If changing your network password, you will be asked for the last 4 of your SS#

MFA / Password Reset Links (Source)
 

F.A.Q.

Help Desk YouTube Videos (Helpdesk must sign in to view)
 

    • To sign up for courses from Professional Learning and Curriculum Services - Leon Leads

    • To have your Skyward password reset, contact your Tech Specialist first. If they are not available, then contact the Help Desk. For other Skyward related questions, email Skyward Help

    • You will need to contact TIS-Security before leaving the country.

  • Records and Forms Management is located at:
    Bloxham Bldg.
    725 S. Calhoun St.
    Tallahassee, FL  32301
    850-561-8475
    tis.records@leonschools.net

    • A Help Desk may be created by going to Create Help Desk Ticket and click on "New Ticket" in the upper right-hand corner.

    • Any questions pertaining to your Focus/PP account or your child's account, need to be directed to the Registrar at your child's school. Some answers may be found at Focus Portal or you can email focushelp@leonschools.net.
    • For questions about enrolling a new student Student Admissions

  • In order to have your network password changed, please contact the TechCon at your school. If they are unavailable, please contact the Help Desk. Be ready to provide the following information:

    First Name
    Last Name
    Username
    Last 4 of your SS#

    You can also do this yourself by going to: Password Reset