The Help Desk was created to serve all customers (teachers, students, administrators, and staff) and to resolve their technology issues as quickly as possible.  T&IS relies heavily on our Tech Specialist at each school site to be the FIRST LINE of defense with customer and staff technical problems at their respective site. Please click here to see who is the Tech Specialists at your local school. With almost 50,000+ computing devices, 4,000+ employees, and 34,000+ students this is a monumental task.  We express our sincere thanks to those in the trenches (Tech Specialist) who really make all the technology work day to day.  

Issues related to Focus/Parent Portal should be handled by the Registrar or Enrollment personal at each school. Give them a call and they should be able to handle your situation. You can also email your school at the addresses found here. If all else fails, you can email the Help Desk at helpdesk@leonschools.net

What cannot be handled by our Tech Specialists, Registrars and Enrollment personal at our schools and administrative sites is referred to the T&IS Help Desk where we have a small staff of very dedicated employees who dedicate themselves trying to get resolution to the elevated Help Desk requests as quickly as possible.

***Teachers and Subs who are not able to log on to their email or to Skyward, please contact the Tech Specialist at your school. If the Tech Specialist can not be found or is busy, please leave a message with the front office so that you can get a return call.  If, after several attempts, you are unsuccessful, then call the Help Desk. 

Provided below is F.A.Q. of some of the most asked questions. Check that out before contacting the Help Desk.