The Help Desk was created to serve all customers (teachers, students, administrators, and staff) and to resolve their technology issues as quickly as possible.  T&IS relies heavily on our Tech Specialist at each school site to be the first line of defense with customer technical problems at their respective site.  With almost 50,000+ computing devices, 4,000+ employees, and 34,000+ students this is a monumental task.  We express our sincere thanks to those in the trenches (Tech Specialist) who really make all the technology work day to day.  

What cannot be handled by our Tech Specialists at our schools and administrative sites is refered to the T&IS Help Desk where we have a small staff of very dedicated employees who dedicate themselves trying to get resolution to the elevated Help Desk requests as quickly as possible.