• The student’s parent will receive a parent portal letter containing a pin number. The parent will receive this letter when attending open house or from their child.  If they do not, please contact the school to request a letter.
• To register, Parents need a Focus portal pin, student birthdate and the students ID number.
• If the Parent is unsure and needs guidance to register their Focus Portal account, they can visit/contact their child’s school.

• If there is custody alert for a parent, the parent will be able to register for Focus portal but will not be able to add a student to view information.
• The parent will need to contact the school and provide documentation to add students to their Focus portal acct.

• Your username is the email address you used when registering for an account.
• Do not login using the student ID # – this is not a parent account.

• Visit the LCS Focus Portal Page. 
• Click on the Forgot Password option and enter your email. 
• Wait 5-10 mins to receive the email and don't forgot to check your spam or junk folder
• The email will come from 

  noreply@focusmail.focus-sis.org via mg.focus-sis.com

• When the email arrives, there is a button that will show you your temporary password and then a link that takes you to the login
  • REMEMBER!!! The password provided in the reset email IS ONLY fFOR A ONE (1) TIME USE AND IS A TEMPRARY PASSWORD!! IT DOES NOT FORCE YOU TO RESET IT BEFORE MOVING ON!!  You MUST reset your password once you get access or the next time you try to login, you will be locked out again.

• Google Chrome is the preferred browser but Firefox will work as well.
• Internet Explorer IS NOT a supported browser. You will not see drop down fields.
• Edge IS NOT a supported browser. You will not see drop down fields.

• On the Focus Portal student page, the pulldown at the top right of the screen will contain all students linked to the Parent’s Focus Portal acct. Use the drop down in top right. Make sure you are using Google Chrome. (If you use IE/Edge you will not see them even if they are actually there)
• Use the register/add additional child, if applicable to add additional children. Do not complete online enrollment if student is currently attending school.

• Enrolling a student is not the same as Registering an account and adding a child to that account.
  • Enrolling a student (Other sibling) - Do not create a new account. Creating multiple accounts will cause issues with viewing the student’s information. To enroll a new student in school, log in to your current portal acct account and choose the Online Application option from the Forms.
  • Registering an additional child - To add additional children who are currently enrolled to your current Focus Portal acct, visit the Parent Portal Page and choose - I have an Account Registered on the Parent Portal but would like to ADD A CHILD.

• Once you have created your credentials on the portal, please download the free Leon County District Schools FOCUS app for parents and students through the Apple and Android stores. The app is a great supplement to the Focus Portal designed to enable quick and easy access while mobile. This includes your student's overall grades, attendance, schedule, upcoming assignments, social media links, and district information.  In addition, important school notifications can be pushed to the app. Our goal is to keep you in the know - even while you are on the go! The Focus Portal and app use the same login credentials.  Note: mobile devices sometime automake make the 1st letter in a filed a uppercase letterand passwords are case sensitive, so if your login works fine on a desktop, but not on a phone, watch for the 1st letter of the entry to make sure the device is not converting to an uppercase letter.
  • Download Android Focus Portal app
  • Download Apple Focus Portal app
• You can also access the portal using the web browser on your phone as well for more extensive and detailed information.

• My Information > Preferences > Notifications Tab
• Enter the Email address.
• Use the radio buttons to set preferences:
• Choose how often will notifications be received: Daily, Weekly, Never
• Choose what information will the Notifications include: Attendance, Billing Fees, Events and Messages, Upcoming Assignment, Discipline

We do our best to ensure any data entered is as accurate as possible, but sometimes a students data file is missing a critical piece, addresses are inaccurate, phone numbers are outdated,  info is different than it was meant to be, changed from when it was originally entered, not marked correctly, reversed, or something as simple as a mere typo.  

• After you have verified that you have properly created your portal account, if you attempt to connect your child and it simply refuses to accept your responses as accurate saying that
  • there is no parent on file that matches that name
    or
  • the student is not in our system, but is fully enrolled already

This is possibly an indication that something is most likely different than what we have in our system on either your or your child or is inaccurat  and may need to be corrected first.

To help assist us ensure that your information is as accurate as possible, please

1. First- Contact  the school for assistance to make sure all your data and demographics are accurate in our system for all parents, your child or contacts.  This is particularly important if you are new to our system, did the online enrollment yourself, or you have unusual spelling or characters in your or your child's names.  Comon issues are typos, missing data, middle names, special characters and addresses. inaccurate birthdays. Any of these can prevent your from properly being able to create, access or connect your child to your Parent Portal account.
2. Second- Once that data has been verified, feel free to reach out to our district helpdesk at the contact info above. Our district helpdesk can NOT make the type of changes above so it is important to ensure they are verified first or they will have to redirect you back to the school to be corrected first.

• Create a new account.
• Contact the school and ask the registrar to disable the old account/email address.

• Periodically, notifications will be pushed to the portal for parents to update. Currently address, contact names, phone numbers, contacts, custody concerns, etc. must be discussed and shared with individual school registrars. Proper verification and documentation may be required.

• Focus Parent Portal accounts roll over from year to year, so when your child moves from elementary to middle to high school, you do not have to create a new account.
• If your student moves to another Leon County school, your account will be updated with the new school information.

• The tech department at the school can reset student passwords.
  or
• The student can reset their own password using Classlink if they setup their password recovery options.
  • Password Recovery Setup Guide - https://www.leonschools.net/PasswordSetup
  • Password Reset Guide - https://www.leonschools.net/PasswordReset

There are multiple ways to resolve this issue depending on how or what you are willing to do.

Scenario - At home w/ shared computer (multiple children with Focus  or ClassLink access, or parent is also employee w/ similar access)

• Option 1 – have the home computer with separate login profiles for each child so they are always logging in as themselves separately. This makes everything much easier for EVERYTHING with account conflicts as they are treaded as separate in their entirety.
• Option 2 – Simply open the browsers in private or incognito mode when logging in to systems that have multiple people trying to access same interface. Once the browser is closed, it dumps all the cookie data automatically so nothing is ever able to auto login.
  
• Option 3 – Use browser settings to control login data by clearing cache when closing
  

How to Set Browser to Clear Cache When Closing

SUPPORT INFORMATION

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Chrome

1. Open the Chrome browser
    
2. Open the Chrome Toolbar (3 lines to the right of the URL window) and then select Settings

3. Select Show advanced settings....
4. Click the Content Settings buttonlocated under the Privacy section

1. Under first section labeled Cookies, select Keep local data only until you quit your browser

6. ClickDone

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Firefox

1. At the top of the Firefox window, click the Firefox button and then select Options
2. Select the Privacy panel
3. In the Historysection, set Firefox will: to Use custom settings for history
4. Select the check box for Clear history when Firefox closes
5. click the Settings... button. The Settings for Clearing History window will open
6. In the Settings for Clearing History window, click the check mark box next to Cache.
7. Click OK

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Internet Explorer ( works for systems the student might need to access using IE specifically, but don’t use this browser for Focus – it’s not compatible with Focus)

1. Open IE browser
2. Click Tools>Internet Options>Advanced tab
3. Scroll down to the Security section and then check the box: Empty Temporary Internet Files folder when browser is closed
4. Click OK