• LAPTOP TROUBLES?

     

    TRY THESE STEPS FIRST:

     

    • Start with basic troubleshooting steps:
    • Restart your computer
    • Make sure your charging cord is plugged in and not damaged
    • Make sure everything is typed correctly and capitalized when needed
    • Your username is also your email address – example   
                123456789@edu.leonschools.net
    • Open Canvas from the SCMS website or from ClassLink
    • Ask a teacher for help

     

    • If you still have problems, then try the following next steps:

     

    • Reset your account on your Chromebook
      • Power off your Chromebook then turn it back on
      • Select the down arrow beside your name and click on “remove account”
      • Click “remove account” again
      • Chromebook will reset and you will be able to sign back in with your credentials

     

    • POWERWASH your Chromebook
    • Power off your Chromebook then turn it back on
    • Press and hold Ctrl +Alt + r + Shift (Think CArS)
    • In the box that appears, select Powerwash
    • Select Continue
    • Sign back in using your school credentials

     

    • What to do if your account has been blocked.  See Mrs. Clary in the Media Center. This requires a password reset and email to the helpdesk.

     

    • If none of the above actions resolve your Chromebook issues, see Mrs. Clary in the Media Center.

    • You can also:
    • Call the media center at 850.414.2660 for help
    • Email Mrs. Clary at clarys@leonschools.net
    • Come to the SCMS Media Center between 9am – 3:50pm any school day for tech support or to exchange broken laptops or chargers.