- Swift Creek Middle
- Chromebook Troubleshooting
Technology
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LAPTOP TROUBLES?
TRY THESE STEPS FIRST:
- Start with basic troubleshooting steps:
- Restart your computer
- Make sure your charging cord is plugged in and not damaged
- Make sure everything is typed correctly and capitalized when needed
- Your username is also your email address – example
123456789@edu.leonschools.net - Open Canvas from the SCMS website or from ClassLink
- Ask a teacher for help
- If you still have problems, then try the following next steps:
- Make sure your Chrome Operating System (OS) is up-to-date (Link to Instructions)
- Clear Cache and Cookies (video)
- Reset your account on your Chromebook
- Power off your Chromebook then turn it back on
- Select the down arrow beside your name and click on “remove account”
- Click “remove account” again
- Chromebook will reset and you will be able to sign back in with your credentials
- POWERWASH your Chromebook
- Power off your Chromebook then turn it back on
- Press and hold Ctrl +Alt + r + Shift (Think CArS)
- In the box that appears, select Powerwash
- Select Continue
- Sign back in using your school credentials
- What to do if your account has been blocked. See Mrs. Clary in the Media Center. This requires a password reset and email to the helpdesk.
- If none of the above actions resolve your Chromebook issues, see Mrs. Clary in the Media Center.
- You can also:
- Call the media center at 850.414.2660 for help
- Email Mrs. Clary at clarys@leonschools.net
- Come to the SCMS Media Center between 9am – 3:50pm any school day for tech support or to exchange broken laptops or chargers.