Not Receiving Portal Email Notifications?

Not Receiving Portal Email Notifications?

If you have subscribed to the Focus Portal email notifications and have not received them, make sure to do the following:

  1. Verify you do not have a setting in your email's filter settings that auto deletes emails that are considered spam or are not in your contacts list.  Many providers have this as a default. (Rocketmail, Earthlink, etc.)
  2. Check your Spam folder for the missing emails
  3. Verify you do not have a "Junk" or "Clutter" folder that the emails are being moved into.
  4. Add the following domain address to your whitelist or contacts to ensure it passes through your emails filters
    1. Email - noreply@focusmail.focus-sis.org
      or
    2. Domain - @focusmail.focus-sis.org
  5. Some email domains simply may not work with Focus.  Some examples:
    1. Email sites that are hosted with companies that are outside the continental US.
    2. Email sites that provide "Anonymous" or "Encryption" to prevent anyone from knowing who sent the email  (sites such as these are typically banned due to security policies so will not permit communication to them)
    3. Proxy sites that redirect emails to hides one identity.