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    FLVS Data Breach

     
  • Notice to Teachers of Florida Virtual School Data Security Incident
     
    Leon County Schools (LCS) recently learned of a data breach at a third party vendor involving certain employee personal information. Upon discovery of this event, LCS immediately launched an investigation identifying the vendor, Florida Virtual School (FLVS), where the breach occurred. We immediately contacted the Florida Department of Law Enforcement (FDLE) who launched an investigation. In addition, Leon County Schools hired forensic experts to understand the full scope of this incident.
     
    Teachers with compromised SSNs
    Through the efforts of the investigation we determined that this incident involved an FLVS server that was misconfigured.  The data on this server was from a 2013 partnership between Leon County Schools and UCompass, subsequently purchased by FLVS.
     
    The information that may have been accessed includes teacher’s names, contact information, demographic information, and Social Security numbers.
     
    LCS has notified those affected current and former employees whose Social Security numbers were affected through traditional mail and is offering credit monitoring services and identity protection. Instructions to enroll in these LCS provided services are included in these mailed notices sent directly to those impacted teachers. They can also be found at  https://leonschools.allclearid.com
     
    LCS has also set up its own dedicated call center to assist those employees whose Social Security numbers were compromised because of the FLVS security breach.  The Leon County Schools’ dedicated assistance line at 1-855-865-6901, Monday through Saturday, 9 am to 9 pm ET.  
     
    If you do not receive a letter from Leon County Schools then your Social Security number was likely not compromised because of the FLVS data security breach. However, any teacher can call Leon County Schools dedicated assistance line to find out if their Social Security number was affected. The Leon County Schools’ dedicated assistance line is 1-855-865-6901, Monday through Saturday, 9 am to 9 pm ET.  
      
    Teachers without compromised SSNs
    LCS learned from FLVS that additional information relating to LCS’ online educational services which are hosted by FLVS may have been compromised at FLVS.   This information may include teachers names, contact information, date of birth, demographic information and emergency contact information.
     
    Florida Virtual School is providing personal identity protection to these impacted individuals through Experian. 
     
    You can learn if you were impacted and how to enroll in these services by calling the Florida Virtual School dedicated call center at (888) 829-6553 between 9:00 A.M. to 9:00 P.M. EST Monday through Friday and between 11:00 A.M. to 8:00 P.M. EST Saturday and Sunday, by going to the Florida Virtual School website, or by clickinghttps://www.flvs.net/notice.
     
    The access code for impacted individuals is DB05741.
     
     
    We encourage you to learn more and enroll in these free services by clicking here: https://www.experianidworks.com/FLVS/.  
     
     
    Leon County Schools takes the privacy and security of our student information very seriously.  We will continue to monitor this on-going situation, cooperate with law enforcement, and work with Florida Virtual School to ensure our students’ privacy is secured.
     
    Please review our FAQs below for more information.

    Florida Virtual School Security Compromise – Frequently Asked Questions for Teachers
     
    1.       When did Leon County Schools discover this?
     
    Leon County Schools learned on February 12, 2018 that personal information related to Leon County Schools’ employees and students maintained at Florida Virtual School may have been obtained by an unauthorized actor. Upon discovery of the incident, we immediately notified the Florida Department of Law Enforcement (FDLE) and launched an investigation.  At the same time, we contacted third party forensic experts to determine the full nature and scope of this event.  Florida Virtual School is also investigating.
     
    2.       What information was involved?
     
    For some Leon County Schools teachers, personal information that may have been involved includes:
    ·         Name and Address
    ·         Contact information
    ·         Demographic Information
    ·         Emergency Contact Information
     
    Additionally, for some of the affected teachers, their Social Security number was also exposed.  For these employees, the following types of information may have been compromised:
    ·         Name and Address
    ·         Contact information
    ·         Demographic Information
    ·         Emergency Contact Information
    ·         Social Security Number
     
      
    Financial account information was not impacted for any individual.
     
    3.       How do I know if my information has been compromised?
     
    Leon County Schools sent former and current teachers whose Social Security Numbers were compromised a letter discussing this incident.   If you did not receive a letter from Leon County Schools then your Social Security number was likely not impacted.  However, you can call Leon County Schools dedicated assistance line (1-855-865-6901, Monday- Saturday, 9am-9pm) to find out if you are one of the employees whose Social Security number was compromised.  
     
    For all other teachers whose personal information may have been impacted, we encourage you to call Florida Virtual Schools’ dedicated assistance line at (888) 829-6553 to learn if your records have been compromised.  If your personal information has been compromised you may enroll in free identity protection services through FLVS.  You can enroll online at https://www.experianidworks.com/FLVS/ or through using FLVS’ dedicated assistance line 1-855-865-6901.
     
    4.       Are you offering free identity protection services?
    Yes. Leon County Schools has set up its own assistance line and identity protection services for teachers whose Social Security numbers were impacted.  Instructions to enroll in these services are included in the notices mailed to those teachers whose Social Security numbers were compromised. Enrollment information can also be found at
    ·      calling Leon County Schools’ dedicated assistance line at 1-855-865-6901, Monday through Saturday, 9 am to 9 pm ET).  
     
    Florida Virtual School is also offering free identity protection services through Experian to those teachers whose personal information may have been compromised.  We encourage you to learn more and enroll in these free services by clicking: https://www.experianidworks.com/FLVS/.  You can also learn more and enroll to receive these services by calling the FLVS call center at (888) 829-6553.
     
    5.       Why did it take you until now to notify us?
     
    Since discovering this incident, we immediately launched an investigation and retained third party forensic experts to learn how this happened, who was impacted and what personal information was involved.  We coordinated these investigations with law enforcement and with Florida Virtual School as well.  We also coordinated with Florida Virtual School to develop the dedicated assistance lines and provision of identity protection services. 
     
    6.       Did Leon County Schools report this to law enforcement?
     
    Yes. Leon County Schools immediately reported this incident to the Florida Department of Law Enforcement (“FDLE”).  We continue to work with them in their on-going investigation.
     
    7.       Is my financial information at risk?
     
    No. Although bank account information was not exposed, Leon County Schools encourages you to remain vigilant in monitoring bank and credit accounts for suspicious activity and report suspicious activity to your bank or credit/debit card company and to law enforcement as well. 
     
    If you have any additional questions, you may call either
    ·       FLVS dedicated call center at (888) 829-6553 between the hours of Monday through Friday – 9:00 A.M. to 9:00 P.M. EST, and Saturday and Sunday – 11:00 A.M. to 8:00 P.M. EST.
    ·       Leon County Schools dedicated assistance line at 1-855-865-6901 (hours are Monday through Saturday, 9 am to 9 pm ET).