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    FLVS Data Breach

     
  • Notice to Students and Families of Florida Virtual School Data Security Compromise
     
    Leon County Schools recently learned of a data security incident involving Florida Virtual School (FLVS) that may affect the security of personal information related to certain Leon County Schools’ students.  
     
    Upon discovery of the incident, we immediately notified the Florida Department of Law Enforcement (FDLE) and launched an investigation. This incident remains under investigation by FDLE. At the same time, we contacted third party forensic experts to determine the full nature and scope of this event. 
     
    These ongoing investigations revealed that the data compromise occurred at Florida Virtual School. The Leon County Schools students’ personal information that was involved include:
    ·         Student Name
    ·         Student ID
    ·         Contact Information
    ·         Demographic Information
    ·         Medical Information
    ·         Exceptional Student Education status
    ·         Academic Program participation
     
    Although Florida Virtual Schools continues to investigate this incident, no student Social Security numbers were involved. Further, no financial information was compromised.
     
    Leon County Schools’ students and families can learn more about the school data security incident by visiting the Florida Virtual School dedicated call center at (888) 829-6553 between 9:00 A.M. to 9:00 P.M. EST Monday through Friday and between 11:00 A.M. to 8:00 P.M. EST Saturday and Sunday, by going to the Florida Virtual School website found here: https://www.flvs.net/notice.
     
    The access code for impacted individuals is DB05741.
     
     
     
    Florida Virtual School is offering impacted students and their families’ free identity protection services through Experian.  You can learn more about these services, including how to enroll, by calling the FLVS call center at (888) 829-6553 between 9:00 A.M. to 9:00 P.M. EST Monday through Friday and between 11:00 A.M. to 8:00 P.M. EST Saturday and Sunday. We encourage you to learn more and enroll in these free services by clicking here:  
     
     
    Leon County Schools takes the privacy and security of our student information very seriously.  We will continue to monitor this on-going situation, cooperate with law enforcement, and work with Florida Virtual School to ensure our students’ privacy is secured.
     
    Please review our FAQs below for more information.

     

     
    Florida Virtual School Security Incident – Frequently Asked Questions for students and their families:
     
    1.       When did Leon County Schools discover this?
     
    Leon County Schools learned on February 12, 2018 that personal information related to Leon County Schools’ employees and students maintained at Florida Virtual School may have been obtained by an unauthorized actor.  Upon discovery of the incident, we immediately notified the Florida Department of Law Enforcement (FDLE) and launched an investigation.  At the same time, we contacted third party forensic experts to determine the full nature and scope of this event.  Florida Virtual School is also investigating.
     
    2.       What information was involved?
     
    Leon County Schools’ student personal information that may have been involved includes:
    ·         Student Name
    ·         Student ID
    ·         Contact Information
    ·         Demographic Information
    ·         Medical Information
    ·         Exceptional Student Education status
    ·         Academic Program participation
     
    Although Florida Virtual School continues to investigate, at this time, we have no evidence that Social Security numbers or financial account numbers were involved for any students or their families.
     
     
    3.       How do I know if my records have been compromised?
     
    We encourage you to call Florida Virtual Schools’ dedicated assistance line at (888) 829-6553 to learn if your records have been compromised.  If your personal information has been compromised you may enroll in free identity protection services.  You can enroll online at https://www.experianidworks.com/FLVS/ or by calling the dedicated assistance line mentioned above.
     
    4.       Are you offering free identity protection services?
     
    Florida Virtual School is offering free identity protection services through Experian to both the students and the other members of their family whose data may have been compromised.  We encourage you to learn more and enroll in these free services by clicking: https://www.experianidworks.com/FLVS/.  You can also learn more and enroll in these services by calling the FLVS call center at (888) 829-6553.
     
    5.       Why did it take you until now to notify us?
     
    Since discovering this incident, we immediately launched an investigation and retained third party forensic experts to learn how this happened, who was impacted, and what personal information was involved.  We coordinated these investigations with law enforcement and with Florida Virtual School as well.  We also coordinated with Florida Virtual School to develop the dedicated assistance lines and provision of identity protection services. 
       
    6.       Did Leon County Schools report this to law enforcement?
     
    Yes. Leon County Schools immediately reported this incident to the Florida Department of Law Enforcement (“FDLE”).  We continue to work with them in their on-going investigation.
     
    7.       Is my financial information as risk?
     
    No. However, we encourage you to remain vigilant in monitoring bank and credit accounts for suspicious activity. Please report suspicious activity to your bank or credit/debit card company and to law enforcement as well.
     
    If you have any questions about the incident, students and families should not hesitate to contact the dedicated FLVS assistance line at (888) 829-6553.