When you email the Cobb Tech Helpdesk a ticket will be automatically created and you should receive a confirmation email which includes your helpdesk ticket ID number.
Please provide as much of the following information as possible:
Name of teacher/parent/student (9 digit student ID number)
person submitting tech support request
Your Email Address
for helpdesk ticket confirmation/ further contact
Describe Issue/Problem:
Need Password Reset? Cannot login to ...? Error Message when...?
Include any other useful information that may assist is resolving the tech issue, such as-
Device type (PC, tablet, laptop, smartphone)...
Application having problems with (ClassLink, Office 365, Remind, Focus, etc)...
The more information provided with your initial tech help request, the less likelihood of a delay in processing due to further information required to resolve the request.
