- Roberts Elementary
- Technology Resources and Help
Getting Started
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Setting up and troubleshooting ClassLink:
- Conventions for signing in
- Installing the chrome extension on desktop/laptop
- Using Incognito Window or separate user accounts
- Installing the app on iOS/Android
- Installing additional apps like i-Ready that are necessary on the iPad
Watch this useful video: https://www.youtube.com/watch?v=o0AB7zyd6Ls&list=PLhrrLVxyXD3sEzP_aJ_aicqSftT95GeGF
Other helpful videos:
Accessing TEAMS from Home
Using Microsoft TEAMS
Scanning and Submitting Work using TEAMS and OneDriveLCS Academic Services: Learn at Home
Clear Browser Cache
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Clear Browswer Cache
This will most likely solve many problems. Visit this site or follow directions below:
https://www.refreshyourcache.com/en/home/
You can also set your browser to clear cache when closing which should assist with recurring issues:
- Directions for doing this in Chrome
- Open the Chrome browser
- Open the Chrome Toolbar (3 lines to the right of the URL window) and then select Settings
- Select Show advanced settings....
- Click the Content Settingsbutton located under the Privacy section
- Under first section labeled Cookies, select Keep local data only until you quit your browser
Close Chrome and Reopen
Incognito Window
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Using Incognito Window
Do you have multiple users on one device?
When siblings at home share a computer that others use also, they can cause the login on the local machine to get confused due to the cookies holding onto the logins of the previous person logged in to the system. There are multiple ways to resolve this issue depending on where the problem is primarily occurring:
- Option 1 – Open the browsers in private or incognito mode
- From Chrome: Click on the Three vertical dots in the upper right of the screen and select “New incognito window” or press Ctrl+Shift+N
- Navigate to the login screen: https://launchpad.classlink.com/leonschools
- Allow ClassLink Extensions in Incognito Mode:
- Go to the three vertical dots
- Settings, then
- Extensions
- Chose Details on the ClassLink Extensions options:
- Find the section that says Allow in incognito
- and toggle ON
- Option 2– Have students use different browsers – ie, one browser (Firefox) and another (Chrome)
- Option 3 – Use browser settings to control login data by clearing cache when closing
- Option 4 – Have the home computer with separate login profiles for each child so they are always logging in as themselves separately. This makes everything much easier for EVERYTHING with account conflicts as they are treated as separate profiles in their entirety almost as if they were separate machines. If parents are concerned about the separate accounts they can be set up under a family account which provides not only separate profiles, but provides parental controls with Family Groups.
- Option 1 – Open the browsers in private or incognito mode
Internet Access
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Internet Access for at home student needs:
Comcast/Xfinity is giving away two free months of internet service for low-income families who qualify, regularly priced at $9.95/month plus tax after that until they cancel. There is no contract so they can disconnect at any time without penalty. It's only for new customers, but existing customers have some additional perks and protections they're offering too.
https://www.internetessentials.com/covid19#gethelp&all_Pricingandotherinfo
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Please Note: While these videos were created by another school, your students files will reside under their designated OneDrive or uploaded to their assigned TEAMS as long as they are logged in using their student credentials.